Privacy Policy

1. Introduction

Leonary Limited ("Leonary", "we", "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and logistics platform (the "Services").

2. Information We Collect

• Account data: name, email, phone number, business details.
• Delivery data: pickup and delivery addresses, parcel details, signatures.
• Payment data: transaction references processed by our payment partners.
• Device data: IP address, browser type, app version, and usage logs.
• Location data: when you use driver or tracking features, with your consent.

3. How We Use Your Information

We use your information to:

• Provide, operate, and improve the Services.
• Process deliveries, payments, and customer support requests.
• Send transactional notifications (order updates, delivery confirmations).
• Prevent fraud, abuse, and security incidents.
• Comply with legal obligations under Kenyan law.

4. Data Sharing

We share data only as needed to fulfil deliveries (e.g., with assigned drivers), process payments (payment processors), or comply with law. We do not sell your personal data to third parties.

5. Data Retention

We retain personal data for as long as your account is active or as needed to provide Services, resolve disputes, and meet legal requirements.

6. Your Rights

Under the Kenya Data Protection Act, you may request access, correction, or deletion of your personal data. Contact us to exercise these rights.

7. Security

We implement technical and organisational measures to protect your data, including encryption in transit, access controls, and secure API authentication.

8. Contact

For privacy enquiries, email [email protected] or visit our Contact page.